FAQ

A1: Currently the headset does not support adjustment and compensation of astigmatic vision, but the headset with high optic performance can compensate for astigmatism to a certain degree. Users with 1.0 astigmatism can watch videos with the GOOVIS G1 without a great deal of difficulty or discomfort.
A2: No. The GOOVIS G1 is actually significantly better at protecting your vision. First, by using the cutting-edge optic technologies, the GOOVIS G1 presents images to users using projections of optical enlargements, which is different from the display modes on mobile phones, pads and PCs. The images, though closer to your eyes on the GOOVIS G1, are all virtual ones, which makes it appear to your eyes that you are viewing a screen that is 20 meters away. Additionally, the GOOVIS G1 utilizes AMOLED displays which use 97% less of the harmful blue light wavelengths that are used by typical mobile phones and computers. Third, the GOOVIS G1 supports independent binocular, and highly precise diopter adjustment as well as interpupillary adjustment, which helps users to watch videos in a relaxed and comfortable manner. Therefore, compared with mobile phones, pads and PCs, GOOVIS G1 is good for your vision.
A3: Yes, it does. You can charge it by a mobile power supply while a video is being watched.
A4: This is determined by the format of the game itself. If the signal output from the gaming device is not a 3D signal output in a side-by-side format there is no way to display the 3D effect.
A5: The GOOVIS G1 supports 2D videos in the MKV, RMVB, AVI, WMV, MPEG-4 and other formats. The GOOVIS G1 supports 3D videos in a standard side-by-side format. It does not support the automatic conversion of 2D videos into 3D ones.
A6: The interface controls are not set to 2D/3D. You may perform the following operations:
1) In the video playing interface, press the Menu button to display the setup menu.
2) Select Caption Adjustment.
3) Set to 2D/3D Mode.

Troubleshooting

Probable Cause:

The GOOVIS G1 may need to be reset.

Troubleshooting:

Restore the GOOVIS G1 settings to the factory defaults.

Steps:

1) Enter the home interface;

2) Select My APPs > Settings > Backup & reset > Factory data reset.

If this does not work, please contact us through support channel for assistance and/or possible repairs.

Probable Cause:

1) The earphones are not functioning or are turned off.

2) It is also possible that the computer providing sound had been connected to multiple audio output devices and it is not set to provide sound to the GOOVIS G1.

Solution:

Set the audio output device within your computer’s settings to the GOOVIS Personal Theater. It will be listed as “MOMB335”.

Steps:

1) In general situations (The setting methods may differ from computer to computer), connect the G1 to a computer.

2) Click the audio icon on the lower right corner, and select the “Audio Player” option.

3) An interface will pop up, where you shall select the “MOMB335” audio output.

If this does not work, please contact us through support channel for assistance and/or possible repairs.

Probable Cause:

The control box needs to be reset or the system of the control box needs to be upgraded.

Troubleshooting:

1) Press and hold the Power Button for approximately 12-seconds, then attempt to turn on the device again.

2) If this does not work or the video still gets stuck, please upgrade the control box software.

If this does not work, please contact us through support channel for assistance and/or possible repairs.

Probable Cause:

1) The battery level is too low.

2) The control box may need to be reset.

Troubleshooting:

1) Make sure that the control box is fully charged before you try to turn it on.

2) If the problem persists, press and hold the Power Button for approximately 12-seconds and check it again.

If this does not work, please contact us through support channel for assistance and/or possible repairs.

Probable Cause:

The system of the control box may be abnormal.

Troubleshooting:

1) Reboot the GOOVIS G1 by pressing and holding the Power Button for approximately 12-seconds.

2) Upgrade the system of the control box.

If this does not work, please contact us through support channel for assistance and/or possible repairs.

If you are having more questions, or you need to have your GOOVIS G1 repaired or replaced, please contact our support team to facilitate an RMA code.